❓ Frequently Asked Questions

Our system automatically monitors login activity to protect your account and school data. If there are multiple failed login attempts from a particular connection, or if we detect access from a known proxy or VPN service, the system may temporarily restrict access from that location. This is a standard security measure to prevent unauthorised access.

Always use your correct email and password. If you have forgotten your password, use the "Forgot Password" link on the login page to reset it immediately – do not keep guessing. For the best experience, access the platform through your normal internet connection (mobile data or office Wi‑Fi) rather than via a VPN, proxy, or a public/shared network.

If you are locked out, do not panic. You can contact your school administrator or coordinator directly, or reach out to our support team via email at support@edutek.com.ng. Please provide your full name, email address, and school name – we will verify your identity and restore your access as soon as possible.

If you are already logged in (or can log in later), you can also use the Messages section on your dashboard to send a direct message to the Super Admin. Our team will reply within 24 hours (often sooner).

We do not recommend using VPNs or proxy services to access the platform, as they may trigger our security systems and cause temporary access restrictions. For reliable access, please use your regular internet connection.

Code Club is a structured, interactive learning platform where students learn programming through fun projects, exams, and real‑world challenges. It is a specialised module of Edutek Communication Nigeria Hub Limited, integrated with your school's management system.

• Students – take exams, build projects, earn certificates.
• School Admins – manage your school's Code Club, view student progress, handle payments, and coordinate with your assigned coordinator.
• Coordinators – subject‑matter experts who run the club, create content, guide students, and manage school‑level activities.

No. Code Club operates on a fee‑based model:

• ₦1,000 – Platform access fee per student per term (remitted to Edutek Communication Nigeria Hub Limited).
• ₦8,000 – Club running & certificate processing fee per student per term (collected by the coordinator).
• ₦30,000/year – Annual coordinator subscription (1‑3 year options available).

Your assigned coordinator will provide you with the school admin login details. If you haven't received them, please contact your coordinator directly. The school admin dashboard is where you can track student payments and view all platform activities for your school.

No. Schools and coordinators are separate roles on the platform. A school cannot register as a coordinator. Instead:

• Schools – have school admin accounts to manage their Code Club, view student progress, and track payments.
• Coordinators – are independent subject‑matter experts who are assigned to schools to run the club, create content, and guide students.

If your school does not have a coordinator assigned, please contact the Super Admin for assistance in finding one.

Contact your Edutek representative or the Super Admin to enable Code Club for your school. Once enabled, you'll see Code Club options in your school dashboard.

Log in to your school admin dashboard → Payments. You'll see a complete list of all student payments, including the ₦1,000 platform access fee remitted by your coordinator. This ensures full transparency and accountability.

Go to your school dashboard → Payments → Pending Approvals. Review each payment and click Approve or Reject.

You can file a dispute directly from your school dashboard. Go to Disputes → File a Dispute, fill in the subject and description, and submit. The Super Admin will investigate and take appropriate action.

Visit the Code Club Hub → Click Register as a Coordinator → Fill in your details → Accept the terms and conditions → Submit. Your registration will be pending until a Super Admin approves it.

After admin approval, you must pay the annual subscription fee (₦30,000) to activate your account. You'll be redirected to the payment page automatically on your first login.

Yes! You can choose 1, 2, or 3 years during payment:

• 1 year – ₦30,000
• 2 years – ₦60,000
• 3 years – ₦90,000

• Paystack – instant activation (card, bank transfer, USSD, etc.).
• Manual Receipt Upload – upload a payment receipt; the Super Admin will verify and activate your account.

Go to your coordinator dashboard → Record Payment → Select school, student, amount, and upload receipt (optional) → Submit. The payment will be pending until the school admin approves it.

You'll see a warning on your dashboard 30 days before expiry. After expiry, your account will be locked and you'll be redirected to the payment page on your next login. Renew by paying the subscription fee.

• Reason 1: Your subscription expired – pay the renewal fee to unlock automatically.
• Reason 2: A Super Admin manually locked your account – contact the Super Admin to unlock it.

Visit the Code Club Hub → Search for your school → Click Student Login → Enter your credentials (provided by your school admin or coordinator).

Log in → Go to Exams → Select the exam → Answer the questions (MCQ, coding, Blockly, or Scratch) → Submit. You'll see your score and results immediately.

• Coding questions – use the CodeMirror editor to write Python or JavaScript code.
• Blockly questions – drag and drop blocks in the Blockly workspace.
• Scratch questions – paste your Scratch project URL or upload your .sb3 file.

Complete all required exams and projects for a level. The system will automatically generate a certificate, which you can view and download from your student dashboard.

Yes! Log in to your student dashboard → Progress. You'll see your completion status, exam scores, and earned certificates.

₦30,000 per year. You can choose 1, 2, or 3 years during payment.

Log in to your coordinator dashboard → Click Pay Annual Fee → Select the number of years → Choose Pay with Paystack (instant) or Upload Receipt (manual review).

Manual receipt approval is done by the Super Admin. It typically takes 24‑48 hours. You'll receive a notification once approved.

Paystack supports card payments, bank transfers, USSD, and other local payment methods in Nigeria.

A dispute is a formal complaint filed by a school against their coordinator. This could be about payments, communication, or other issues.

Log in as a School Admin → Go to Disputes → File a Dispute → Fill in the subject and description → Submit. The Super Admin will investigate.

The Super Admin will review the dispute, may ask for more details, and then:

• Investigate – mark as under investigation.
• Resolve – close the dispute with a resolution.
• Dismiss – close the dispute without action.

Code Club works on all modern browsers:

• Google Chrome (recommended)
• Mozilla Firefox
• Microsoft Edge
• Safari
• Opera

Currently, Code Club is a web‑based platform, but it's fully responsive and works on mobile browsers.

Go to the login page → Click Forgot Password → Enter your email → Follow the instructions to reset your password.

• Technical issues – contact the Super Admin.
• Payment issues – contact the Super Admin.
• School/coordinator issues – contact the Super Admin.
• Lockout / access issues – use the Messages feature on your dashboard (if logged in) or email support@edutek.com.ng.